SEOUL —
The durability of Samsung Electronics‘
foldable phone came into question on Thursday after the world’s biggest
smartphone maker admitted it had received “a few” reports of damage
to the main display of samples sent out to reviewers.
The durability of Samsung Electronics‘
foldable phone came into question on Thursday after the world’s biggest
smartphone maker admitted it had received “a few” reports of damage
to the main display of samples sent out to reviewers.
“Wewill thoroughly inspect these units in person to determine the cause of thematter,” Samsung said in a statement after media reviewers reported
flickering screens and distortion to the display after a day or two’s use.
flickering screens and distortion to the display after a day or two’s use.
Removal of
a protective layer on the handset’s display might have caused the damage,
Samsung suggested. “The main display on the Galaxy Fold features a top
protective layer, which is part of the display structure designed to protect
the screen from unintended scratches. Removing the protective layer or adding
adhesives to the main display may cause damage,” it said. Samsung
has warned not to remove the protective layer.
a protective layer on the handset’s display might have caused the damage,
Samsung suggested. “The main display on the Galaxy Fold features a top
protective layer, which is part of the display structure designed to protect
the screen from unintended scratches. Removing the protective layer or adding
adhesives to the main display may cause damage,” it said. Samsung
has warned not to remove the protective layer.
However CNBC,the U.S. cable channel, said on Wednesday its reviewer had experienced problems
even though the protective layer had not been removed. “When opened, the
left side of the flexible display, which makes up a large 7.3-inch screen,
flickers consistently,” it said. “Samsung started taking preorders
for the Galaxy Fold last weekend, but quickly ran out of availability,
suggesting supply is constrained at least until its retail launch on April 26.
Folks who ordered it might want to reconsider at this point.
even though the protective layer had not been removed. “When opened, the
left side of the flexible display, which makes up a large 7.3-inch screen,
flickers consistently,” it said. “Samsung started taking preorders
for the Galaxy Fold last weekend, but quickly ran out of availability,
suggesting supply is constrained at least until its retail launch on April 26.
Folks who ordered it might want to reconsider at this point.
Theproblems mark a setback to Samsung’s ambitions for the foldable phone, the
industry’s biggest innovation since the launch of Apple’s iPhone in 2007 and
which is expected to help rejuvenate excitement in a sector suffering a three
year slump in global mobile sales.
industry’s biggest innovation since the launch of Apple’s iPhone in 2007 and
which is expected to help rejuvenate excitement in a sector suffering a three
year slump in global mobile sales.
Samsung
spent seven years developing its flexible phone, and is facing aggressive
competition in this segment from China’s Huawei,
which launched its own foldable smartphone just days after the South
Korean company last February.
spent seven years developing its flexible phone, and is facing aggressive
competition in this segment from China’s Huawei,
which launched its own foldable smartphone just days after the South
Korean company last February.
Samsung
offers the Galaxy Fold at a price of $1,980, while Huawei’s Mate X is even more
expensive at 2,299 euros ($2,603).
offers the Galaxy Fold at a price of $1,980, while Huawei’s Mate X is even more
expensive at 2,299 euros ($2,603).
Durabilityof these foldable phones has been a question since both were launched. At the
unveiling in February, some reviewers claimed they had spotted creases in the
screens of the launch models of both phones. Samsung had boasted that its phone
could be folded at least 200,000 times in its lifetime, or roughly 100 times a
day for five years. Huawei did not give similar figures.
unveiling in February, some reviewers claimed they had spotted creases in the
screens of the launch models of both phones. Samsung had boasted that its phone
could be folded at least 200,000 times in its lifetime, or roughly 100 times a
day for five years. Huawei did not give similar figures.
Samsung
said on Thursday that the issues affected a limited number of early Galaxy Fold
samples that had been provided to media for review.
said on Thursday that the issues affected a limited number of early Galaxy Fold
samples that had been provided to media for review.